Privacy Policy
Last updated: 12 November 2026
1. Introduction
At EcoVoyager Cleaning, I respect your privacy and take the protection of your personal information seriously.
EcoVoyager Cleaning is an independently owned cleaning business operating throughout Pembrokeshire, Ceredigion and selected surrounding areas.
This Privacy Policy explains how I collect, use and protect your personal information when you visit my website, contact me or use my cleaning services.
Business: EcoVoyager Cleaning
Business owner: [Full legal name]
Email: joseph@ecovoyagercleaning.com
Telephone: 07591 459913
Website: www.ecovoyagercleaning.com
2. Information I Collect
When you contact EcoVoyager Cleaning or request a quotation, I may collect:
Your name and contact details.
Your property address or postcode.
Information about the cleaning services you require.
Details you provide through my website enquiry form.
Information shared through telephone calls, emails or WhatsApp.
Relevant booking, invoicing and payment records.
My website may also collect limited technical information through cookies and similar technologies.
3. How I Use Your Information
I use personal information to:
Respond to enquiries and provide quotations.
Arrange and carry out cleaning services.
Communicate about appointments and bookings.
Prepare invoices and maintain financial records.
Meet applicable legal and accounting obligations.
Maintain and improve my business services.
I do not use customer enquiry details to send unsolicited marketing emails.
4. Legal Basis for Processing Information
Under UK data protection legislation, personal information must be processed using an appropriate lawful basis.
EcoVoyager Cleaning generally relies on:
Contract: Where information is necessary to provide a quotation, arrange a booking or deliver cleaning services.
Legal obligation: Where information must be retained to comply with applicable tax, accounting or other legal requirements.
Legitimate interests: Where necessary for reasonable business administration, responding to enquiries, managing customer communications and protecting the business, provided these interests do not override your rights.
5. How Your Information Is Stored and Shared
EcoVoyager Cleaning is operated by Joseph Tebbutt, who is responsible for handling customer information.
Enquiries submitted through the EcoVoyager Cleaning website are sent to my business email address, joseph@ecovoyagercleaning.com.
My website is hosted by Squarespace, which processes information submitted through its website services.
I use QuickBooks for business accounting. I record invoice amounts and financial transactions but do not ordinarily enter customers' names, addresses or other personal contact details into QuickBooks.
Customer information may also be processed by email and communication providers where necessary to respond to enquiries and arrange cleaning services.
I do not sell customers' personal information to third parties.
6. How Long Information Is Kept
EcoVoyager Cleaning retains personal information only for as long as reasonably necessary to provide cleaning services, respond to enquiries and meet applicable legal obligations.
Email and WhatsApp conversations are reviewed periodically, and older messages are deleted when they are no longer required for business purposes.
Information relating to completed cleaning services may be retained where necessary to manage customer relationships, resolve queries or maintain appropriate business records.
Financial and accounting records are retained for the periods required by HMRC and other applicable legal requirements.
When personal information is no longer required, I take reasonable steps to delete or securely dispose of it.
7. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to your personal information.
Ask for inaccurate information to be corrected.
Request deletion of information in certain circumstances.
Ask for restrictions on how your information is used.
Object to certain uses of your information.
Request transfer of your information where applicable.
To exercise your rights, please contact:
You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your information is handled.
The ICO's website is www.ico.org.uk.
8. Cookies
The EcoVoyager Cleaning website uses Squarespace, which may use cookies and similar technologies for essential website functions and, depending on the website settings, additional purposes such as analytics.
Further information about the cookies used and available choices will be provided through the website's cookie information and settings.
9. External Websites
My website may contain links to external services, including WhatsApp and Facebook.
These services operate under their own privacy policies. EcoVoyager Cleaning is not responsible for how third-party websites handle information you provide directly to them.
10. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes to business practices, website functionality or legal requirements.
Any changes will be published on this page, together with an updated revision date.
11. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
EcoVoyager Cleaning
Email: joseph@ecovoyagercleaning.com
Telephone: 07591 459913